E-Learning Courses

Course Duration: 45 minutes

Course Overview:

The pandemic brought a new era of remote working; however, now that restrictions are easing a shift to a hybrid workforce model is inevitable, not only in Ireland but across the world.  Companies have a challenge to drive this forward – considering employees changing needs and behaviour, looking at the areas of team meetings and company culture as well as deciding what physical infrastructure will be needed to facilitate the changing workplace.

This 45-minute training course will look at the current trends around remote working and “return to office”, where people will work and live, and how the role of the physical workspace will need to be fit for purpose.

Course Content:
The topics for this course will include the following:

• Change Fatigue
• Benefits & Challenges of Hybrid Working
• Where Employees will Work and Live
• Physical building considerations and needs, Team meetings & Company culture

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Course Duration: 45 minutes

Course Overview:

This course on Principles of Coaching Leadership will give us the opportunity to explore the realities around a 21st Century workplace, what employees want in a healthy workplace, and how leaders can use a coaching model to empower their employees to take ownership of their goals and objectives in their professional work.

Course Content:
The topics for this course will include the following:

• What 21st century employees want
• How a Coaching Leadership Model can work for you
• The GROW Model of Coaching Leadership

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Course Duration: 45 minutes

Course Overview:

As employees stay longer in the workplace, as people progress up the ladder into management roles at a younger age, and as people pivot jobs and careers at a higher rate than ever, we must consider that up to five generations of workers may be working together in companies and organisations.

This session will give us the opportunity to explore the realities around working with multiple generations, and how businesses can implement best practices around working in a multi-generational culture.

Course Content:
The topics for this course will include the following:

• Understanding the Profiles of Various Workforce Generations
• Benefits and Challenges of a Multi-Generational Workforce
• Judgements, Stereotypes and Unconscious Bias
• Leadership Styles To Suit Each Generation

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Course Duration: 60 minutes

Course Overview:

This one hour self-directed course on Building Personal & Professional Confidence is designed to offer you inspiration and motivation towards developing and understanding the importance of having confidence. In this fast pace demanding world it is important that we take time to be aware of our own personality traits. This workshop will offer you not only time to reflect but access to real resources and tools you can use to better understand you.

Course Content:
The topics for this course will include the following:

• Understanding What Confidence Is And Where It Comes From
• How To Achieve More Personal And Professional Confidence
• Strategies To Communicate More Confidently And Assertively

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Course Duration: 60 minutes

Course Overview:

This one hour self-directed course is aimed at anyone who is interested in updating or refreshing their Customer Service Excellence Skills. In this fast pace demanding world it is important that we take time to be aware of our own personality traits. We will touch on best practices for enablement in a number of areas including  first impressions, being your best self and managing complaints.

Course Content:
The topics for this course will include the following:

• Our Customer Expectations
• Having Emotionally Intelligent People
• Understanding Customer Expectations

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Course Duration: 1 hour

Course Overview:

Do you know the difference between the urgent and the important? Do you make time for the important work tasks? Successfully managing your time allows you to work in a more efficient, productive, and valuable way. This one-hour time management course will teach you the skills you need to achieve this to organise your time effectively. You will learn how to manage your time and use your initiative to benefit both your work life and personal life.

Course Content:
The topics for this course will include the following:

• Principles of Time Management
• Managing you own Time & Energy
• Facilitating good Time Management with Others
• Planning, Prioritising and Delegating for Results

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Course Duration: 1 hour

Course Overview:

Enabling effective business communication not only creates individual and team motivation but ensures your business meets planned objectives. A crucial element of every leaders skills is their ability to communicate in the right way, with the right information at the right time… This one-hour training will inspire you, with not only best practice thought, but practical tools you can implement for business communication success.

Course Content:
The topics for this course will include the following:

• Communicating Methods & Preference
• The role of Emotional Intelligence (EQ) for Effective Communications
• The Art of Transferring Knowledge
• Influencing through Change

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Course Duration: 1 hour

Course Overview:

This one hour self-directed training on Personal Motivation, Resilience and Stress Management is designed to offer you inspiration and motivation towards you looking after yourself, so that you not only feel, good but function well. In this fast pace demanding world it is important that we take time to prioritise our wellbeing. This workshop will offer you not only time to reflect but access to real resources and tools you can use to better understand you.

Course Content:
The topics for this course will include the following:

• Personal Motivation
• Building Resilience
• Stress & Stress Management

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Course Duration: 1 hour

Course Overview:

Competency based interviewing is based on the belief that past behaviour is the best predictor of future behaviour and performance on the job.
It is used to assess how candidates previously reacted in specific situations.
We want candidates to draw on their own real experiences (work experiences and in life outside work) which required them to act and behave in a certain way, thus demonstrating a proficiency level under a given competency.

Course Content:
The topics for this course will include the following:

• Introduction to Competency Based Interviewing & Recruitment Process
• Effective Competency-based Questioning
• Preparing & Conducting an Interview
• Candidate Assessment, Scoring & Feedback

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Course Duration: 1 hour

Course Overview:

Unfortunately, many people avoid seeking an opportunity for a better job or going for promotion because they have a fear of everything to do with interviews. This course is designed to alert the learner to many of the common aspects, problems and solutions related to competency in interviews. A competency is a criteria such as organisation skills, communication skills, resilience, managing performance, managing uncertainty or effective leadership.

Course Content:
The topics for this course will include the following:

• Overview of a Competency Based Interview
• How To Prepare & Plan Well
• How to answer Competency-Based Questions
• Handling Nerves

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Course Duration: 1 hour

Course Overview:

Many of us still struggle to host an effective online meeting or to contribute confidently to a meeting. This may be due to a lack of personal confidence or using technology, or maybe a combination of both.
Being able to both host and contribute to meetings or events is a key skill required in our emerging world of work in the aftermath of the pandemic. It is highly unlikely that we will ever see a return to the traditional 9-5, 5 days a week model so the best we can do is upskill ourselves on how to make the best of our new remote-working or hybrid model world.

Course Content:
The topics for this course will include the following:

• How to Reset Your Mindset for our New World of Work
• How to Prepare, Participate & be Present at Online Meetings
• Developing Personal Confidence for Online Meetings

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Course Duration: 1 hour

Course Overview:

Conflict is a reality in our professional and personal relationships.  People have different personalities, goals and styles of working, and inevitably there will be clashes are people come together in the workplace.
This training course will give opportunity for participants to become aware of their own style of conflict resolution, to consider what triggers conflict in the workplace, and to learn how we can navigate our way through conflict towards a positive outcome.

Course Content:
The topics for this course will include the following:

• Styles of Conflict Resolution
• Conflict in the Workplace
• The CALM Model of Managing Conflict
• Emotional Self-Awareness

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Course Duration: 1 hour

Course Overview:

Virtual meetings have become a way of life in the corporate world.  Even when people return to the workplace, online meetings will be a regular part of our week.   Using the right techniques are vital to the successful outcome of any meeting.

This 45-minute online training course minute webinar will explore the realities of the virtual world we are living in. It will give participants the tools they need to hold effective virtual meetings with both structure and order. It will present a hands-on approach to preparing and facilitating effective virtual team meetings and will explore the best practices for achieving optimal results for successful meetings in a virtual climate.

Course Content:
The topics for this course will include the following:

• The Realities of Remote Working
• Virtual Meeting Etiquette
• Facilitation Skills for Virtual Meetings

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