Training Courses

Our Training Courses

Depending on the client’s preference, these courses can be delivered either face to face or online.

Communication for Results

Course Duration: One Day

Course Overview:

Would like to sharpen your communication skills? Do you feel you lack the necessary verbal, written and presentational communication skills to create the desired impact? Do you feel you are not getting the results you want due to poor communication? This training course blends content and activities to help participants ultimately increase productivity due to fewer communication errors and misunderstandings, as well as learning strategies to increase the quality of communication with clients, peers and management.

Course Content:
The topics for this course will include the following:

  • Communication Methods and Practices
  • Principles in Communicating to Senior Colleagues, peers and Junior Colleagues
  • Importance of Non-Verbal Communication
  • Principles of Good Written Communication
  • Presentation Principles

Course Objectives:
Upon completion of this course, participants will:

  • Identify different methods of communication in the workplace and how to choose the correct method to communicate your message
  • Learn strategies in managing expectations of various groups and adapting communication styles depending on the audience
  • Understand the importance of how we communicate rather than what we communicate
  • Deliver presentations more confidently

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Personal Effectiveness and Goal Setting
  1. Course Duration: Half Day

    Course Overview:

    Professional workers have a vision about what they want their career progression to look like, but many times the work of the day can inhibit long-term vision-casting and goal-setting. This training course will give participants the opportunity to take the time to develop their own personal brand, to consider short-term and long-term goals for their business, and to collaborate with other professionals about the opportunities and challenges they are facing in their working life.

    Course Content:
    The topics for this course will include the following:

    • Personal Development – developing your personal brand
    • Goal Setting – both short-term and long-term goals
    • Vision Statement – who am I/who is my company

    • Developing and maintaining customer relationships

Course Objectives:
Upon completion of this course, participants will:

  • Understand the importance of maintaining personal productivity and self-care

  • Identify opportunities and challenges in goal setting

  • Develop the concept of a “personal brand” and identifying core values

  • Understand the difference between a mission and a vision statement and how this drives the goal-setting process

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Interviewing and Hiring Skills

Course Duration: One Day

Course Overview:
Hiring the right person for a team is a challenging and time-consuming process. Many professionals feel that they struggle to hire an individual who will be the best fit, and do not always understand how to be more effective in the interviewing process. This course will give participants the skills to exercise sound judgement in the hiring and interviewing process, to ask the right questions which are linked to required competencies and to find that “best fit” for your team in the future.

Course Content:
The topics for this course will include the following:

  • Overview of Interviewing and Hiring
  • Conducting the Interview
  • Building Trust and Rapport with candidates
  • Managing Questions from both sides of the desk
  • After the Interview

Course Objectives:
Upon completion of this course, participants will:

  • Understand the importance of having an up-to-date job description for any role
  • Know how and when to use competence and behavioural style questions
  • Identify an employer’s responsibilities under anti-discrimination legislation for the hiring process
  • Identify examples of hiring policies that promote workplace diversity
  • List interview techniques that comply with non-discriminatory hiring regulations
  • Explain record-keeping requirements related to the hiring process

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Enabling Performance

Course Duration: One Day

Course Overview:
Getting the best personal and professional effectiveness from team members is an art and a science, each person works differently, how performance management skills and get the best from your peers and team members? This training course will give participants the knowledge and skills needed to carry out and effective performance reviews – both formal and informal, as well as. Participants will also learn the differences between mentoring and coaching as well as empowering people improved performance on a daily basis.

Course Content:
The topics for this course will include the following:

  • Principles of Performance Communication
  • Performance Conversations and Opportunities for Development
  • Principles of Mentoring and Coaching
  • Continuous Improvement

Course Objectives:
Upon completion of this course, participants will:

  • Understand the principles of performance communication
  • Be able to identify links between employee engagement and regular communication
  • Learn key tips in questioning and listening, celebrating good news, encouraging people to talk, giving fair feedback and tips in disagreeing agreeably
  • Understand the difference between mentoring and coaching, structuring a coaching conversation and how to encourage others to think and empower them make decisions for themselves

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Business Writing Skills

Course Duration: One Day 

Course Overview:
A well written business document is not something we notice straightaway in our professional workday, but a poorly written document can be spotted immediately. The ability to write clearly, concisely and articulately is a skill that can be developed and is worth making the investment! This training course will give you the skills and confidence to make the documents you write stand out from the crowd and achieve your goals. It will also give participants strategies for the planning process, defining the purpose of your documents, and proofreading for greatest impact.

Course Content:
The topics for this course will include the following:

  • The Importance of Good Business Writing
  • The Planning Process from start to finish
  • Writing in Action
  • Audience analysis: tailoring your writing to meet their needs
  • Proofreading for Perfection
  • Deliver Professional and Polished Documents
  • Plan your documents in order to communicate your point in a clear and concise way

Course Objectives:
Upon completion of this course, participants will:
 

  • Understand the importance of planning and how to plan for successful writing impact
  • Understanding the practical application of writing your message so that you get commitment instead of compliance and to outline how to facilitate your audience to take action through your writing
  • To give you the skills to structure your writing and adapt your tone to suit the purpose of the document
  • To explain the basics of grammar and punctuation, and to avoid some of the most common mistakes in writing
  • To demonstrate the importance of making time to proofread Business Writing to check for tone, spelling, purpose and clarity

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Team Development for High Performance

Course Duration: One Day 

Course Overview:
We all acknowledge the importance of communication, planning, problem-solving, conflict resolution and demonstration of empathy in creating a successful work environment. However, these elements slip through the cracks when faced with the constant demands and pressure in the workplace. Building and being part of a high performing team focuses on the ability to work together and empower individuals to contribute to common goals.
This course will give professionals a renewed awareness of their own strengths as an individual and as a team member. It will allow them an opportunity to develop and build on those areas where improvements can be made. Participants will also be given the tools necessary to consider how to apply the above mentioned elements to building high performance teams in their work practice. It also offers renewed best practices for experienced employees on how to stand out and be outstanding.

Course Content:
The topics for this course will include the following:

  • Team Theories
  • Barriers to effective teamwork
  • Principles of good team communication practices
  • Team Building in practice
  • Influencing and Negotiating

Course Objectives:
Upon completion of this course, participants will:

  • Know the principles of building high performance teams and the importance of team work
  • Recognise the importance of each team members contribution and to give encouragement and direction so that organisational goals are met
  • Be more able to communicate clearly both verbally and non-verbally
  • Have increased confidence to work through challenges in a positive way by understanding personality styles

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Time and Task Management

Course Duration: One Day

Course Overview:
This training session will help participants to manage their time and to lead teams by example, learning how to incorporate prioritisation and collaboration to help individuals and teams achieve their professional goals. The course will identify the time stealers that are affecting teams from achieving core tasks. This course is also about defining priorities and balancing focus on company objectives, team productivity and continued commitment to tasks.

Course Content:
The topics for this course will include the following:

  • Principles of Time Management
  • Mastering Energy, Attention and Focus
  • Managing and Minimising Disruptions and Interruptions
  • Understanding Responsibility as a Leader in Ensuring Team Productivity and Continued Commitment to Tasks
  • Key Skills in Effective Delegation for Empowerment

Course Objectives:
Upon completion of this course, participants will be able to:

  • Identify the principles of time and task management
  • Understand how the brain works in creating positive versus negative work habits, while considering multitasking versus monotasking
  • Prioritise workload to ensure productive outputs
  • Implement a strategy to ensure goals and initiatives are still achieved and trust is enabled within the team
  • Delegate and empower teams more effectively to ensure work completion

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Presentation Skills

Course Duration: One Day

Course Overview:
Public speaking is generally one of the greatest fears that we have as human beings; yet it is a regular part of many professions and an expectation in most companies that people will be able to give presentations clearly and effectively. This training sessions will help participants to gain confidence to speak in groups and to gain skills.

Course Content:
The topics for this course will include the following:

  • The ABCD Method of Presenting in Public
  • Preparing your Content – Position, Problem, Possibilities and Proposal
  • Overcoming Nerves and Building Self-Confidence
  • Handling Questions and Engaging your Audience
  • Managing different types of people in a group

Course Objectives:
Upon completion of this course, participants will:

  • Feel more confident speaking in public
  • Gain strategies for developing content and analysing audience
  • Understand how to more effectively handle difficult questions and difficult people
  • Learn mechanisms for overcoming nerves before speaking in front of people

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Negotiation and Influencing Skills

Course Duration: One Day

Course Overview:
Negotiation skills are a key component of effective professionalism, and companies will benefit when its employees and teams develop this skill. This training course will help participants increase their ability to achieve a win/win outcome in negotiation and help improve face to face communication and rapport. Participants will also gain knowledge and skills to negotiate with confidence by preparing and applying different negotiation styles on a day-to-day basis.

Course Content:
The topics for this course will include the following:

  • Principles of Influencing and Negotiating
  • Inspiring peers, managers, and subordinates through leading by example
  • The role of communication in motivating others
  • Overcoming obstacles to influence
  • Role Play in influence and negotiating

Course Objectives:
Upon completion of this course, participants will:

  • To understand the key principles of Negotiating and Influencing
  • To understand the steps in appropriate behaviour during negotiations
  • Understanding the importance of inspiring others through leading by example
  • Identify skills to disagree agreeably using a proven technique
  • Learn how to communicate clearly and effectively in workplace settings
  • Be able to more effectively apply different models of negotiation and adapt these models on a day-to-day basis

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

The Art of Transferring Knowledge and Skills

Course Duration: Half-Day Session

Course Overview:
In a world where it is a requirement of all roles to continually learn, it is worth examining the way in which skills and knowledge are shared. Being effective at this can mean the difference between enabling competence and maximising confidence in others OR blocking competence and reducing confidence in others. Being able to pass on skills and knowledge in a practical and usable way has the following benefits for professionals, including:

 – Less Learned Helplessness and stunted development among team members
 – Increased motivation from being self-sufficient with accessing and using data
 – Decreased frustration from delays or mistakes when trying to progress projects – particularly in a virtual capacity

This course will give people the ability to pass on knowledge and skills in a timely, impactful and effective way.

Course Content:
The topics for this course will include the following:

  • The importance of using the 3 Key Steps of Sharing Knowledge effectively – Prepare, Transfer & Evaluate
  • Knowing various learning styles of self and others and how to adapt to each style
  • Identifying the means of transferring the knowledge effectively and measuring that transfer successfully
  • Using relevant resources – policy/procedures, checklist, flowcharts, diagrams, videos, slide decks

Course Objectives:
Upon completion of this course, participants will understand how to:

  • Be more confident in the planning, execution & evaluation of on-the-job training
  • Be able to use a skills transfer model to structure and transfer your skillset to others
  • Understand adult learning theory and practice in order to respond/design accordingly to learning styles
  • Be able to design key skill-aids such as flow-diagrams, checklists, processes and common challenges

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Managing Meetings

Course Duration: Half-Day Session

Course Overview:
Meetings are necessary for collaboration…however, they can also be frustrating unproductive and time consuming. Leading effective meetings can result in increased productivity, improved communication, problems solved and a sense of community! This course will give you the skills that will enable you to adopt a structured approach to planning, running and controlling meetings as well as maximising meeting outcomes.

Course Content:
The topics for this course will include the following:

  • Before the Meeting – Planning, structure, agenda and objectives
  • During the Meeting – effective chairperson skills, keeping control and staying with the agenda
  • After the Meeting – Follow-up, action planning and sending out minutes

Course Objectives:
Upon completion of this course, participants will:
 

  • Gain the skills to plan successful meetings with a defined structure, agenda, ground rules and objectives
  • Learn how to effectively chair a meeting by keeping control of the meeting activities
  • Understand the importance of follow-up and action planning
  • Identify strategies for keeping on task and on time as the leader

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

5 Star Customer Service

Course Duration: One Day Session

Course Overview:
Customers are at the foundation of every business, and customer service skills can make or break relationships with customers in any industry. This training course blends content and activities to give participants the ability to create the greatest positive impact at every opportunity at all stages before, during and after every interaction with customers and potential customers. It includes a focus on internal customers and stakeholders who rely on the service of others to ensure smooth operations and good inter-department relations.

Course Content:
The topics for this course will include the following:

  • The Principles of Customer Service
  • Building Relationships with Customers
  • Funneling Information Effectively
  • Building Confidence and Controlling the Customer Interaction
  • Practical Tips for everyday communication

Course Objectives:
Upon completion of this course, participants will:

  • Understand the principles of customer service, the key skills required, the expectations of customers and the role of the customer in the organisation
  • Gain the skills to increase credibility through positive body language, asking questions and demonstrating active listening skills
  • Learn how to present information clearly to customers and the importance of having all the facts if required to provide evidence
  • Increase confidence when communicating with customers including being confident, handling nerves, taking and answering questions
  • Learn tips in disagreeing agreeably with others, asking for help and apologising responsibly

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Advanced Presentation Skills

Course Duration: Two Day Session

Course Overview:
Many professionals are highly skilled at giving presentations, as it is an essential part of their job specification. However, habits can develop slowly over time which can go unnoticed unless colleagues, managers or participants give effective feedback. Due to the nature of work and the realities of busy schedules for professionals, this formal feedback may not be given in a timely or useful manner.

This two-day course gives professionals the opportunity to take their “formal presenter” hat off and to practice their specific presentation skills and to hone their craft. Opportunities will be given to practice a presentation, self-analyse their performance, and receive feedback from other participants and the trainer. Areas such as non-verbal communication will be covered, as well as how to manage challenging material, participants and venues, including the virtual world.

Course Content:
The topics for this course will include the following:

  • Communicate with more confidence and personal impact
  • Identify the dynamics of your voice and become more effective in your vocal delivery
  • Implement techniques and tools to create compelling messages for a virtual world
  • Learn how to use audio visual technology and engagement tools to support your messages and style
  • Practice speaking with confidence, clarity and authority
  • Learn techniques to manage audience perceptions and to adjust your presentation in line with audience reaction

Course Objectives:
Upon completion of this course, participants will:

  • Build confidence and competence bringing your presentation to the next level for Impact and ‘Wow’
  • Understand how to engage your audience in a virtual world while building an awareness of new tools available to make your presentation memorable
  • Learn how to speak with clarity and authority for career success while ensuring respect and patience when stronger personalities intrude

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Skills for Online Presentations

Course Duration: One Day Session

Course Overview:
Professionals have much experience in delivering information in person and have developed a set of skills and abilities for this environment. Transitioning these skills for online delivery requires a unique change and focus which takes time, effort and practice.

This training course will give professionals the opportunity to engage with others to discuss the core skills required for delivering presentations online and to learn techniques for audience engagement and enthusiasm. They will also be remaindered that their inherent abilities as a presenter will bring success in an online context when they give time, focus and preparation to the opportunities presented to them in online learning.

Course Content:
The topics for this course will include the following:

  • Transitioning in-person training to an online context
  • Audience Analysis – who is in the audience and why it matters
  • Creating high engagement levels and enthusiasm when the group is not in the same room
  • Embracing Technology – microphones, webcams, dual monitors, laptops vs tablets vs phones and how to ask for help if you need it
  • Body Language/Tone of Voice/Words and adapting these skills to an online platform
  • Managing nerves when preparing to “go live” on camera

Course Objectives:
Upon completion of this course, participants will:

  • Identify key differences in delivering content in person and online
  • Understand the nuances of audiences and including them in the online process
  • Engage in a variety of technology options and decide which options work best for their context
  • Understand the energy levels required to keep the audience engaged in a virtual setting
  • Deliver a short module that was previously presented in-person and adapt it to an online platform

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Building Resilience

Course Duration: Half Day Session

Course Overview:
Now more than ever, companies see the clear importance of each person taking responsibility for their individual wellbeing and using available supports to maximise their health. Self-care, motivation and resilience is a daily decision and one that can make a positive impact for ourselves and those in our circle of influence. This course will provide participants various strategies to encourage personal and professional resilience, stress management and being your best self.

Course Content:
The topics for this course will include the following:

  • Self-awareness of current physical, mental and emotional health
  • Understanding and coping with stress
  • Understanding resilience and how your mind works
  • Developing a positive profile – both personally and professionally
  • Self-care techniques for healthy living

Course Objectives:
Upon completion of this course, participants will:

  • Understand the balance required to be your best self – Physical, Mental and Emotional health
  • Understand the body’s psychological response to stress
  • Identify and reduce common work stressors
  • Understand techniques in managing stress in our day to day lives
  • Identify a definition of resilience and be able to use this definition while reflecting on one’s own resilience
  • Understand the potential of a positive professional profile and the impact on the individual, the team and the organisation

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Emotional Intelligence

Course Duration: One Day Session

Course Overview:
Emotional Intelligence is a key component of healthy working relationships, and this training session is a comprehensive, practical course that will give participants an increased self- awareness of their emotional quotient and the knowledge and skill to leverage this critical tool when working with employees, management, suppliers, vendors and other internal and external stakeholders.
We as human beings are emotional as well as logical and rational, and those in business are required to possess Emotional Intelligence and to use this in their capacity as managers, team leads and employees.

Course Content:
The topics for this course will include the following:

  • The four pillars of Emotional Intelligence, including self and others
  • The Importance of Social and Emotional Intelligence in the workplace
  • Recognising and Responding to the Emotions of others
  • Applied Emotional Intelligence

Course Objectives:
Upon completion of this course, participants will:

  • Understand emotions of self and how emotional reactions can affect interactions with colleagues
  • Understand how emotional responses may affect colleagues’ perception of you as a member of a team
  • Apply strategies to control emotional reactions which impact others
  • Use techniques to empathise with others and to better understand their motives
  • Understand the role of Emotionally Intelligent Leadership to effect organisational success and sustainable relationships

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Mindfulness and Wellbeing in the Workplace

Course Duration: Half Day Session

Course Overview:
In the workplace environment, stress is often cited as one of the largest issues of modern working life and even more so now due to COVID-19. Stress creates tension in the workplace, and severely inhibits personal and professional wellbeing.

This course is designed to provide participants the opportunity to consider their current stress management mechanisms and the tools of mindful and intentional living needed to manage and reduce stress and anxiety in themselves, and the skills to be able to work with colleagues and teams successfully through challenging times. This course will also help participants to build strategies of effective communication skills to help reduce stress levels among team members and to more productively work together to achieve results.

Course Content:
The topics for this course will include the following:

  • Navigating pressurised work environments
  • The nature of stress, its causes and effects
  • Communicating with skill and grace
  • How to mind yourself intentionally to be your best self

Course Objectives:
Upon completion of this course, participants will:

  • Understand the importance of being mindful and intentional, especially when under pressure
  • Be more familiar with the realities of stress and the effect on work performance
  • Implement effective communication skills with colleagues, managers and teams
  • Gain practical solutions for self-care and health in stressful times

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Managing Work/Life Balance

Course Duration: Half Day Session

Course Overview:
In the workplace environment, stress is often cited as one of the largest issues of modern working life and even more so now due to COVID-19. Stress creates tension in the workplace, and severely inhibits productivity and a work/life balance.

This course is designed to provide participants with the opportunity to assess their current stress levels and stress management techniques, and the reality of the physical and mental toll that stress has on our personal and professional lives. It will also give participants the chance to consider their current work/life balance and to see in what areas changes might need to be made to reduce stress levels and increase wellbeing. The course will also define what resiliency IS and what it IS NOT and to adopt resiliency strategies for greater personal and professional impact.

Course Content:
The topics for this course will include the following:

  • The nature of stress, its causes and effects
  • Identifying stress signs and principles for reducing stress
  • Assessment of current positive and negative realities of work/life balance
  • Defining what resilience IS and what it IS NOT
  • Building and enhancing resilience to meet and overcome challenges

Course Objectives:
Upon completion of this course, participants will:

  • Identify the common causes and effects of stress in the workplace
  • Recognise the symptoms of stress in self and colleagues
  • Understand key characteristics of resiliency
  • Learn strategies for building resilience to recover and “bounce back” from adversity and hardships, feeling stronger and more capable to cope than ever before

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Women in Leadership

Course Duration: 2 Hours

Course Overview
This course is aimed at Women in Leadership or those who are emerging into Leadership positions. It will enable women l to discover their authentic leadership identity: to refine their purpose, to invest their work and ambitions with meaning and learn tools and approaches to both navigate today’s complex world of work and also become future-fit. We will also share some key tips on how to cultivate a personal leadership brand that is rooted in both warmth and competence.

Course Content:
The topics for this course will include the following:

  • The unique challenges that Women in Leadership have been presented with
  • The attributes, skills and knowledge that enables women to take advantage of opportunities
  • Developing a personal leadership brand that honours your true self
  • Key tips on personal care and resilience for future success

Course Objectives:

  • Increase your leadership impact, create long-term personal and professional change, and become a role model for others
  • Explore where you are in your work and career, articulate the leadership challenges facing your in today’s workplace and develop the insight and skills to address these
  • Identifying your career and leadership ambitions, define your purpose and direction and the impact you want as a leader
  • Learn the skills of how to influence and persuade, stretch listening and speak to be heard
  • Learn powerful techniques to maintain your balance to becoming an effective and resilient leader
  • Understand how to enhance your executive presence to inspire others

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Organisational Success with Remote Workers

Course Duration: One Day Session 

Course Overview:
In January 2021, the Irish Government issued a national strategy for “Making Remote Work”, which includes some of the following key features:

– Mandating that home and remote work should be the norm for 20 percent of public sector employment
– Legislating for the right to request remote working
– Developing a code of practice for the “right to disconnect”

According to this strategy, on page 2 it says this:
“The impacts of increased remote work can be substantial and remote working has the potential to fundamentally change the nature of where, how, when and why people work. This in turn will bring about economic, spatial, environmental, cultural and societal change.”

This course will engage with professionals to ensure that they not only have the knowledge and information to comply with regulations, but will understand the key features for organisations to successfully implement remote working as a long-term core feature of their business.

Course Content:
The topics for this course will include the following:

  • Developing Remote Working policies
  • Recruiting and Interviewing remote working staff
  • Communicating Effectively with management, departments and teams
  • Equipping management with tools for remote working
  • Developing goals/responsibilities/accountability strategies for managers and their teams Building trust with remote workers

Course Objectives:
Upon completion of this course, participants will:

  • Gain knowledge of the new Government legislation and regulations
  • Understand key features for successfully implementing remote working
  • Learn strategies for effective communication throughout the organisation while working remotely
  • Be more confident in goal-setting and helping managers stay accountable in working with their remote teams

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Managing Remote Workers

Course Duration: One Day Session 

Course Overview:
Now more than ever the need for teams to operate remotely has become a key capability requirement for companies and organisations. Miscommunication and misalignment can cost time and money. Therefore, to function effectively these teams need to operate in cohesive ways to ensure organizational goals and objectives are met. This one-day training course will give managers and supervisors positive ways to address issues of remoteness and equip participants with practices and tools to increase morale and lead teams to success.

Course Content:
The topics for this course will include the following:

  • Principles of Remote Management
  • Identifying the critical success factors for leading and managing remote teams
  • Implementing an effective and regular communications process
  • Breaking down Barriers of Communication
  • Reviewing individual and team performance through regular one-on-ones and team meetings
  • Supporting employees through anxious and uncertain times

Course Objectives:
Upon completion of this course, participants will:

  • Understand the critical success factors for leading and managing remote teams
  • Learn strategies for implementing an effective and regular communications process
  • Gain insights into developing positive team relationships and maintaining team and individual performance while working remotely
  • More effectively be able to support employees through anxious and uncertain times

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Managing as a Remote Worker

Course Duration: One Day Session 

Course Overview:
The traditional workplace environment is rapidly changing from teams working in the same physical setting (e.g. same building, same floor and campus, etc.) to working in virtual teams, which requires working across boundaries of time, space and culture. Work as we know it is evolving into more of a collaborative, virtual and team-based approach. This new paradigm of working presents many challenges but also opportunities.
This training course will provide professionals with the knowledge and skills to manage their remote working situation and to gain motivation and productivity to stay on top of work tasks and communication. Participants will gain practical tips on how to both work as part of a remote team and how to communicate effectively with team members who work remotely.

Course Content:
The topics for this course will include the following:

  • Advantages and challenges of remote working: What makes it work?
  • Social considerations of remote working
  • Optimising health & performance as a remote worker
  • Mastering the successful remote worker mindset: Who’s the boss?
  • Managing the expectations of others as a remote worker

Course Objectives:
Upon completion of this course, participants will:

  • Gain tools to more effectively manage their remote working situation
  • Learn how to stay motivated and productive to stay on top of work tasks
  • Understand various effective communication skills while working remotely
  • Gain practical tips on how to work as part of a remote team

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Critical and Innovative Thinking

Course Duration: One Day Session

Course Overview:
Strategic planning is an essential business management skill: coming up with a vision for the future and translating that into a workable plan of action. Strategic planning moves teams beyond the restrictions of current mindsets and opens up new possibilities for the future.
This one-day course on Critical and Innovative Thinking will give participants the opportunity to use various methods of strategy, analysis, brainstorming and innovation to move thoughts and ideas into plans and actions. It will provide participants with the tools and frameworks for developing a competitive business strategy, learning how to maximise their strategic advantage so they can increase their opportunities to achieve company goals.

Course Content:
The topics for this course will include the following:

  • Business 101: Understanding the Mission, Vision and Values of the company you represent
  • The Difference between Critical Thinking and Innovative Thinking
  • The Role of Strategic Planning, Execution and Review
  • Developing a Strategic Plan of Action

Course Objectives:
Upon completion of this course, participants will:

  • Be familiar with multiple strategic planning methods
  • Understand how to apply these methods in the workplace
  • Know the key differences between Critical Thinking and Innovative Thinking
  • Recognise and understand common innovative thinking terminology and tools
  • Be able to apply various brainstorming techniques to strategic planning meetings

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Fostering Innovation and Continuous Improvement for Organisational Development

Course Duration: One Day Session

Course Overview:
In a fast-changing business environment, innovation and continuous improvement are essential to any business. This training session is aimed at seasoned managers who wish to refine and enhance their management skills while examining and improving business processes that will drive fresh approaches and ideas that will see return in business. It will equip participants with effective tools and techniques so they can develop a culture of positive change and creative solutions that will drive innovation across the business.

Course Content:
The topics for this course will include the following:

  • Techniques in Disruption and Innovation
  • Principles of Performance Communication
  • Principles of Mentoring and Coaching
  • Opportunities for Development
  • Continuous Improvement in Self and Others

Course Objectives:
Upon completion of this course, participants will understand:

  • The importance of having a growth mindset to enable continued professional growth and development
  • Edwards Deming’s Plan, Do, Check Act Continuous Development Model
  • Basic guidelines of Mentoring and Coaching and how it is different to traditional models of supervision and micro-management

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Leadership In a Changing World

Course Duration: One Day Session

Course Overview:
Change is everywhere, and the only constant we have in the business world is that eventually, change will come! One of the greatest threats to businesses is stagnation, and one of the challenges of small business owners and managers is to keep up with the trends and changes that are coming into their industry and in leading their company to success.
This session will focus on the topics of understanding the importance of change within business, looking at how professionals can lead their teams well, and understand their strategic role in enabling change within their business.

Course Content:
The topics for this course will include the following:

  • Current trends in leadership practices
  • Understanding Change – Fixed v Growth mindset
  • Reflecting on the Change Mindset
  • Learning How to Lead when Change is a constant
  • Influencing and Negotiating skills

Course Objectives:
Upon completion of this course, participants will understand the concepts of:

  • The nature and pace of change in a growth-focused company
  • How to ensure change happens-Fixed v Growth mindset
  • Avoiding strategic incompetence and learned helplessness
  • The role of communication for change success
  • Identifying and understanding your role in being a change Leader
  • Inspiring others while implementing and managing change

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Leading and Navigating Change

Course Duration: One Day Session

Course Overview:
Managers and Supervisors deal with many topics in relation to workplace challenges, and one of these is the amount of and nature of change that happens. While this can be exhausting and overwhelming, the reality for many organisations today is that fixed plans and strategy can result in missed opportunities and a lack of innovation. The answer is as with most things, the ability to strike a balance between organisational / operational plans AND being agile, flexible and responsive to market trends and customer needs.

This one-day course will give managers and supervisors the tools and resources to help them manage and navigate change successfully.

Course Content:
The topics for this course will include the following:

  • Nature and Pace of Change in a growth-focused company
  • Fixed v Growth mindset
  • Future Effectiveness in an Uncertain and Changing Environment
  • The importance of focusing on mission, vision and values, not fears
  • How to have open dialogue with teams, managers or peers about change

Course Objectives:
Upon completion of this course, participants will understand how to:

  • Learn and adapt when change is a constant
  • Avoid strategic incompetence and learned helplessness
  • Build resilience and identify their “Surge Capacity “
  • Hold themselves accountable for responses to uncertainty
  • Face fears and identify coping mechanisms around change

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Facilitated Brainstorming – Idea Generation Workshop

Course Duration: One Day Session

Course Overview:
Brainstorming is a word that is commonly used in business, but what does it mean? If we gather a group of people in a room to brainstorm, will brand new products or inventions create themselves? This workshop will help business owners to step back from the current view they have of their own business and to take the opportunity to learn new and divergent ways of viewing the same situation. Participants will learn brainstorming techniques to help think around, above, and through their current opportunities and challenges to plan a clear path to successful business growth.

Course Content:
The topics for this course will include the following:

  • Critical vs Innovative Thinking
  • Brainstorming techniques and the benefits and pitfalls of brainstorming
  • Working with a variety of personality types and views in brainstorming for greatest impact
  • Strategic planning and long-term goal-setting for business growth

Course Objectives:
Upon completion of this course, participants will:

  • Understand the difference between Critical Thinking and Innovative Thinking and the purposes for each
  • Identify and implement various brainstorming techniques, using the methods that fits their specific needs
  • Understand the value of collaboration with diverse people, personalities and viewpoints for greater impact
  • Develop a plan for using brainstorming for idea generation in business growth

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

A Guide to Writing a Business Plan

Course Duration: One Day Session

Course Overview:
A business plan is a vital tool for any business, whether you are just starting out, or whether you have been established for a number of years. A business plan is a road map for your business: where you have been, where you are now, where you would like to go in the future, AND how to get there! This workshop will help business owners and managers to work through the practicals of writing a business plan as well as providing a space for collaboration and brainstorming with other participants in looking at areas of strength and weaknesses, opportunities and threats in owning and operating a small business.

Course Content:
The topics for this course will include the following:

  • The Purpose of a Business Plan
  • Required content of a Business Plan
  • Tips and tricks and areas to avoid
  • Examples of Business Plans
  • How to use the Business Plan going forward

Course Objectives:
Upon completion of this course, participants will:

  • Understand the importance of writing a Business Plan
  • Define the vision, mission and values of their business to drive business plan formation and revision
  • Perform a SWOT analysis of the current state of the business
  • Identify who should be involved in the creation/revision of a Business Plan

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Practical Project Management

Course Duration: Two Day Session

Course Overview:
Project management is a skill that many companies desire in their employees, but it is has a unique process that is not always intuitive. Projects can be complex and include the necessary factors of time, money and people which can be challenging to keep on track and within budgets. This course gives participants the ability to learn the language of Project Management as well as key strategies to. manage projects of any size and complexity. Participants will also learn effective ways of delivering projects on time and within budget.

Course Content:
The topics for this course will include the following:

  • Project Pre-planning and Feasibility Analysis
  • Project Initiation, Planning, Execution and Closing
  • How to Carry our Critical Tasks
  • Applying People Skills when managing Project Execution
  • Balancing the Triple Constraint of Time, Quality and Costs when carrying out Project Tasks

Course Objectives:
Upon completion of this course, participants will:

  • Understand the key lifecycle stages of a project and how to complete deliverables at each stage of a project
  • Develop skills and techniques to deliver a project of various sizes, complexities within time and budget constraints.
  • Understand key project management terms, concepts and roles and responsibilities of the project manager and team members
  • Gain necessary people skills needed in project management, including team building, performance management, communication and managing conflict
  • Learn how identify and minimise risks as well as maximise opportunities during a project

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Career Development- Where To from Here?

Course Duration:
One Day group session plus one 1-to-1 coaching session for each participant.

This course is a blended learning approach which starts with a one-day course which can be delivered either in person or virtually. This course will be interactive and will require reflective practice and assessment and will also include group discussion and activities.
Within 30 days of the group session a 1-to-1 coaching session with each participant will take place to discuss the results of the activities assigned and to provide support and guidance to further their career plan.

Course Overview:
Career planning is an important activity in the development of management and team members in the workplace. However, it can be an overlooked process because it takes time and energy to stop and think deeply about career goals and desires.
Career planning encourages individuals to explore and gather information, which enables them to analyse and reflect on current competencies, make decisions, set goals and take action. It is a crucial phase of human resource development that helps employees in making strategy for work-life balance.

Participants will receive a Career Planning workbook which will be completed by each individual. There are several personal reflection activities and exercises which can be carried out to identify strengths and weaknesses,
Each participant will then meet one-on-one with the trainer in a 30-minute session to discuss some of the findings of the workbook and to discuss their Career Action Plan.

Course Content:
The topics for this course will include the following:

  • What got you here, won’t get you there – critical skills required for our new reality
  • How to build your social emotional intelligence
  • Improving your personal capability portfolio outside of work
  • How to create an action plan for simple, effective steps to get you to where you want to be in a career that works for you

Course Objectives:
Upon completion of this course, participants will understand:

  • How to engage in a career pathway conversation with their manager in identifying available options
  • The importance of building social and emotional intelligence so to build on self-awareness and in understanding of key motivators and drivers
  • Why building a personal capability portfolio can allow for personal success and happiness
  • How to initiate their action plan with clear goals identified as a key takeaway from the session
  • Participants will also be provided with an explanation of the Career Planning workbook and activities, which include:

    – Career Health Check
    – Values Questionnaire
    – Personal and Professional SWOT Analysis
    – Skills Identification
    – Explanation of Holland Career Inventory
    – Career Action Plan

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Training Instructor Programme – In-Person Training Essentials

Course Duration: Two Day Session

Course Overview:
It is critical for those who are trainings others to have core competencies in the fundamentals of Training Design, Delivery and Evaluation. This two-day training course will give professionals the necessary foundations for delivering and evaluating a successful training programme and will take their training knowledge and skills to the next level. A key feature of this Training Instructor programme is that it is highly practical in nature, allowing participants opportunities throughout the two days to acquire and practice new skills.

This training instructor programme will take a blended learning approach with the use of a number of learning strategies and activities which include reflective learning, active learning, problem solving techniques, between session challenges and activities, discussions and breakout room activities.

Course Content:
The topics for this course will include the following:

  • How Adults Learn
  • The Training Cycle and the Importance of each step
  • Learning Styles and preferences
  • Training Needs Analysis (TNA)
  • Training for Knowledge/Skills/Attitudes (KSA’s)
  • The Role of the Trainer
  • Evaluation before, during and after delivery

Course Objectives:
Upon completion of this course, participants will:

  • Understand the differences between training adults and teaching children
  • Learn strategies to assess differences in learning styles among training participants
  • Gain insights on the importance of assessing the needs of the learners
  • Understand the nature and importance of the role of the trainer
  • Design, deliver and evaluate a short training session

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Human Resources for Managers

Course Duration: Two Day Session
This course will be delivered in two days which can be delivered either in person or virtually. These two days can be delivered consecutively or with a one-week gap depending on the audience knowledge base for practical application.

Course Overview:
Managers and supervisors have a multitude of responsibilities to analyse, prioritise and execute. Human Resources issues can find themselves at the bottom of the to-do list, yet supporting people and their needs within a company is a critical aspect to employee job satisfaction.
This course aims to help managers and supervisors understand the importance of their Human Resource responsibilities and the resources available should a HR issue be raised. It is vital that all managers understanding how to initiate the correct procedure to manage the situation and know when to get HR involved.

This course will be interactive, including small and large group discussion, reflective journaling, case studies, and much more.

Course Content:
The topics for this course will include the following:

  • Review of commonly used HR policies, procedures and practices
  • Review of employee entitlements, benefits and common queries associated with these
  • Undertaking difficult conversations and principles in prevention and successful resolution of employee relations issues
  • Creating and Supporting employee development plans
  • Key tips in having compassionate, honest conversations with direct reports

Course Objectives:
Upon completion of this course, participants will:

  • Understand the importance and complexities of employee relations issues so that managers can work to prevent these and can resolve effectively when they do arise
  • Have a good understanding of employee entitlements, benefits and how to respond to common queries
  • Gain knowledge around key aspects of having quality conversations with team members about wellbeing, health, performance, working relationships, team cohesion and their personal development plan
  • Appreciate that the role of manager involves advocating for team members from time to time

To find out more or to make a booking, click here to schedule a consultation with one of our team members.

Arrange a free consultation today.

Select a day and time below.

Calendar is loading...
Powered by Booking Calendar
- Available
 
- Booked
 
- Pending
captcha

Location

Unit 5, Carrigeen, Cappoquin, Co. Waterford

(00353) 58 75 000

info@moneredevelopmentservices.com

Follow Us

Register your contact details here to find out more about upcoming events.