Webinars

1-Hour Webinars

The following webinars serve as brief but useful reminders of best practice in the various areas for those who are strapped for time. Simply choose which ones you would like to take part in, and click on ‘book here’. You will then receive an email link to the webinar so you can join from the comfort of your own office or home. Each webinar will be 45 minutes with 10 minutes for questions and the final 5 for wrap up comments.

Title Overview Scheduled for Content Price Book Here
1. Time & Task Management Managing Time is a challenge for many people. While time cannot be controlled, you can make the most of it with some simple tips that we will share in this webinar. Mondays at 9:30am to 10:30am 1. Getting & staying organised

 

2. Managing interruption

3. Saying No nicely

4. Top time tips

€50 Book Now
2. Email Etiquette Email is the most common form of workplace communication yet can cause much confusion and sometimes, conflict. Learn best practice in this webinar when sending emails so that you get the results you want. Mondays at 11:00am to 12pm 1. Structuring an email for affect

 

2. Writing with clarity and consistency

3. Tone and Emotional Intelligence

4. Proofreading your emails

€50 Book Now
3. Telephone Techniques The telephone is a common form of communication at work. Join this webinar to be reminded of best practice when speaking to colleagues, clients and suppliers. Mondays 12pm to 1pm 1. Preparing to make a telephone call and knowing your purpose

 

2. Maintaining a polite and professional tone of voice

3. Getting your message across with warmth and competence

4. Building your confidence when on the telephone

€50 Book Now
4. Customer Service This is one of the most critical skills for any business. How do you offer consistent excellence in Customer Service in person, in writing and online? Join this webinar to learn the top tips to keep your customers coming back for more. Tuesdays 9:30am to 10:30am 1. Principles of what we all want as customers

 

2. Serving your internal and external customers

3. Using emotional intelligence in customer service

4. Problem solving your customer

€50 Book Now
5. Communication Skills This webinar covers the most recent trends in Communication Skills for people who want to improve in this area. Learn how to communicate effectively using a variety of methods. Tuesdays 11:00am to 12:00pm 1. Your communication style and preferences

 

2. How to identify other people’s communication style and preferences

3. Communication considerations before, during and after contact

4. Top tips in questioning and listening

€50 Book Now
6. Principles of Selling Another critical skill to ensure the success of a business is Sales. This webinar will explain the key concepts for developing confidence in Sales skills Tuesdays 12:00pm to 1:00pm 1. Why people buy

 

2. The Sales process

3. Knowing your stuff

4. Overcoming objections, upselling and cross-selling

€50 Book Now
7. Project Management Basics Many organisations aim to deliver projects of varying sizes alongside their core operations. This webinar steps through the main points of Project Management which will be useful to those new to this area and serve as a reminder for those who are experienced. Wednesdays 9:30am to 10:30am 1. The language and concepts of Project Management

 

2. The Project Management lifecycle

3. Project Management paperwork

4. Working with and Managing People on Projects

€50 Book Now
8. Managing Meetings Accused of being one of the greatest thieves of time at work, meetings can be ineffective and dull unless managed well. This webinar will explain how to ensure meetings are properly planned and executed for maximum impact Wednesdays 11:00am to 12:00pm 1. Preparing for a meeting as a participant and as the chairperson

 

2. Contributing and managing a meeting

3. Top tips for regaining control of a meeting

4. After the meeting – actions and follow up

€50 Book Now
9. Coaching for continuous Performance Managers need to be able to coach those who report to them as required and not just at performance review time. This webinar explains the core aspects of coaching so that it leads to continued and sustained performance improvement Wednesdays 12:00pm to 1:00pm 1. What is Coaching

 

2. Setting expectations and objectives

3. Giving praise and compliments

4. Addressing poor performance with honesty and compassion

5. Training and Development options

€50 Book Now
10. Presentation Skills Join this webinar if you would like to improve upon your presenting skills – whether that is simply speaking up in a meeting or presenting a pitch to a client. Thursdays 9:30am to 10:30am 1. Preparing to Present

 

2. Structuring your thoughts and words

3. Overcoming nerves

4. Handling questions

€50 Book Now
11. HR basics for Managers As a front-line Manager, you should be able to address basic HR queries without sending members of your team to the HR department. Join us on this webinar to make sure you are confident when responding to HR issues at a local level Thursdays 11:00am to 12:00pm 1. HR policies and procedures

 

2. Basics in HR legislation

3. Performance Conversations

4. Employee wellbeing and support

€50 Book Now
12. Interviewing & Hiring Getting the right person to join the team is of critical importance. Join us on this webinar to learn some key skills in how to prepare for, conduct and complete an interview. Thursdays 12:00pm to 1:00pm 1. The cost of making the wrong hire

 

2. Preparing to interview: the job description, application form and screening process

3. Identifying competencies and forming questions

4. Giving feedback on an interview

€50 Book Now
13. Managing Remote Teams The modern workplace features remote teams who may rarely, if ever, meet. This webinar helps you to bridge the time and distance gaps so as to create a team spirit and maximize team productivity Fridays 12:00 to 1:00pm 1. Features of remote teams

 

2. Remote Team operating principles

3. Overcoming barriers to building a remote team

4. Top tips for communicating effectively as a remote team

€50 Book Now

Title: 1. Time & Task Management

Overview: Managing Time is a challenge for many people. While time cannot be controlled, you can make the most of it with some simple tips that we will share in this webinar.

Scheduled for: Mondays at 9:30am to 10:30am

Content:

  1. Getting & staying organised
  2. Managing interruption
  3. Saying No nicely
  4. Top time tips

Price: €50

Book Now

Title: 2. Email Etiquette

Overview: Email is the most common form of workplace communication yet can cause much confusion and sometimes, conflict. Learn best practice in this webinar when sending emails so that you get the results you want.

Scheduled for: Mondays at 11:00am to 12pm

Content:

  1. Structuring an email for affect
  2. Writing with clarity and consistency
  3. Tone and Emotional Intelligence
  4. Proofreading your emails

Price: €50

Book Now

Title: 3. Telephone Techniques

Overview: The telephone is a common form of communication at work. Join this webinar to be reminded of best practice when speaking to colleagues, clients and suppliers.

Scheduled for: Mondays 12pm to 1pm

Content:

  1. Preparing to make a telephone call and knowing your purpose
  2. Maintaining a polite and professional tone of voice
  3. Getting your message across with warmth and competence
  4. Building your confidence when on the telephone

Price: €50

Book Now

Title: 4. Customer Service

Overview: This is one of the most critical skills for any business. How do you offer consistent excellence in Customer Service in person, in writing and online? Join this webinar to learn the top tips to keep your customers coming back for more.

Scheduled for: Tuesdays 9:30am to 10:30am

Content:

  1. Principles of what we all want as customers
  2. Serving your internal and external customers
  3. Using emotional intelligence in customer service
  4. Problem solving your customer

Price: €50

Book Now

Title: 5. Communication Skills

Overview: This webinar covers the most recent trends in Communication Skills for people who want to improve in this area. Learn how to communicate effectively using a variety of methods.

Scheduled for: Tuesdays 11:00am to 12:00pm

Content:

  1. Your communication style and preferences
  2. How to identify other people’s communication style and preferences
  3. Communication considerations before, during and after contact
  4. Top tips in questioning and listening

Price: €50

Book Now

Title: 6. Principles of Sales

Overview: Another critical skill to ensure the success of a business is Sales. This webinar will explain the key concepts for developing confidence in Sales skills

Scheduled for: Tuesdays 12:00pm to 1:00pm

Content:

  1. Why people buy
  2. The Sales process
  3. Knowing your stuff
  4. Overcoming objections, upselling and cross-selling

Price: €50

Book Now

Title: 7. Project Management Basics

Overview: Many organisations aim to deliver projects of varying sizes alongside their core operations. This webinar steps through the main points of Project Management which will be useful to those new to this area and serve as a reminder for those who are experienced.

Scheduled for: Wednesdays 9:30am to 10:30am

Content:

  1. The language and concepts of Project Management
  2. The Project Management lifecycle
  3. Project Management paperwork
  4. Working with and Managing People on Projects

Price: €50

Book Now

Title: 8. Managing Meetings

Overview: Accused of being one of the greatest thieves of time at work, meetings can be ineffective and dull unless managed well. This webinar will explain how to ensure meetings are properly planned and executed for maximum impact

Scheduled for: Wednesdays 11:00am to 12:00pm

Content:

  1. Preparing for a meeting as a participant and as the chairperson
  2. Contributing and managing a meeting
  3. Top tips for regaining control of a meeting
  4. After the meeting – actions and follow up

Price: €50

Book Now

Title: 9. Coaching for continuous Performance

Overview: Managers need to be able to coach those who report to them as required and not just at performance review time. This webinar explains the core aspects of coaching so that it leads to continued and sustained performance improvement

Scheduled for: Wednesdays 12:00pm to 1:00pm

Content:

  1. What is Coaching
  2. Setting expectations and objectives
  3. Giving praise and compliments
  4. Addressing poor performance with honesty and compassion
  5. Training and Development options

Price: €50

Book Now

Title: 10. Presentation Skills

Overview: Join this webinar if you would like to improve upon your presenting skills – whether that is simply speaking up in a meeting or presenting a pitch to a client.

Scheduled for: Thursdays 9:30am to 10:30am

Content:

  1. Preparing to Present
  2. Structuring your thoughts and words
  3. Overcoming nerves
  4. Handling questions

Price: €50

Book Now

Title: 11. HR basics for Managers

Overview: As a front-line Manager, you should be able to address basic HR queries without sending members of your team to the HR department. Join us on this webinar to make sure you are confident when responding to HR issues at a local level

Scheduled for: Thursdays 11:00am to 12:00pm

Content:

  1. HR policies and procedures
  2. Basics in HR legislation
  3. Performance Conversations
  4. Employee wellbeing and support

Price: €50

Book Now

Title: 12. Interviewing & Hiring

Overview: Getting the right person to join the team is of critical importance. Join us on this webinar to learn some key skills in how to prepare for, conduct and complete an interview.

Scheduled for: Thursdays 12:00pm to 1:00pm

Content:

  1. The cost of making the wrong hire
  2. Preparing to interview: the job description, application form and screening process
  3. Identifying competencies and forming questions
  4. Giving feedback on an interview

Price: €50

Book Now

Title: 13. Managing Remote Teams

Overview: The modern workplace features remote teams who may rarely, if ever, meet. This webinar helps you to bridge the time and distance gaps so as to create a team spirit and maximize team productivity

Scheduled for: Fridays 12:00 to 1:00pm

Content:

  1. Features of remote teams
  2. Remote Team operating principles
  3. Overcoming barriers to building a remote team
  4. Top tips for communicating effectively as a remote team

Price: €50

Book Now

 

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Phone: (00353) 058 75 000

Email: info@moneredevelopmentservices.com

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