Managing Conflict




Course Duration: 1 hour

Course Overview:

Conflict is a reality in our professional and personal relationships.  People have different personalities, goals and styles of working, and inevitably there will be clashes are people come together in the workplace.
This training course will give opportunity for participants to become aware of their own style of conflict resolution, to consider what triggers conflict in the workplace, and to learn how we can navigate our way through conflict towards a positive outcome.

Course Content:
The topics for this course will include the following:

  • Styles of Conflict Resolution
  • Conflict in the Workplace
  • The CALM Model of Managing Conflict
  • Emotional Self-Awareness


Unit 5, Carrigeen, Cappoquin, Co. Waterford

(00353) 58 75 000

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