5* Customer Service




Course Duration: 1 hour

Course Overview:

This one hour self-directed course is aimed at anyone who is interested in updating or refreshing their Customer Service Excellence Skills. In this fast pace demanding world it is important that we take time to be aware of our own personality traits. We will touch on best practices for enablement in a number of areas including  first impressions, being your best self and managing complaints.

Course Content:
The topics for this course will include the following:

  • Principles of Time Management
  • Having Emotionally Intelligent People
  • Understanding Customer Expectations & Managing Difficult Clients in 5 Steps


Unit 5, Carrigeen, Cappoquin, Co. Waterford

(00353) 58 75 000


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