Most Popular Courses

Click on the toggle bars below to read more on each of our most popular courses:

5 Star Customer Service | 1 Day

“Customer Service is what your customers remember even if they haven’t bought from you yet.”
– Coralie Sawruk

5 Star Customer Service | 1 Day

Overview

Customers are at the foundation of every business. This course blends content and activities to give you the ability to create the greatest positive impact at every opportunity at all stages before, during and after every interaction with your customers and potential customers. It includes a focus on internal customers and stakeholders who rely on the service of others to ensure smooth operations and good inter-department relations.

You will benefit from this course if you:

  1. Wish to improve and refresh your Customer Service skills
  2. Want to learn how to build genuine and lasting relationships with customers
  3. Lack communication skills to present information to customers clearly and concisely
  4. Wish to understand the needs of both your internal and external customers

What will you learn from this course?

The learning objectives are as follows:

  1. The principles of Customer Service – To understand the principles of customer service, the key skills required, the expectations of customers and the role of the customer in the organisation
  2. Building Relationships – To gain the skills to make a great first impression with customers, how to increase your credibility through positive body language, asking questions and demonstrating active listening skills
  3. Funnelling Information Effectively – To learn how to present information clearly to customers and the importance of having all the facts if required to provide evidence
  4. Building Confidence and Controlling the Customer Interaction – To learn how to increase confidence when communicating with customers key skills in being confident, handling nerves, taking and answering questions
  5. Practical Tips for everyday communication in a busy environment – To learn tips in disagreeing agreeably with others, asking for help and apologising responsibly
  6. Anticipatory Actions – To learn how to prevent breakdown in communication with customers

What will I get from this course?

After this course, participants will have the skills that focus on providing 5 star customer service to any customer.

Business Writing Skills | 1 Day

“No one really wants to read a document. They just want to know what it says”
– Anon

Business Writing Skills | 1 Day

Overview

Are your writing skills holding you back? Are spelling and grammar your enemies? Do you know what and why you are writing documents? Do you want to be able to write clearly, concisely and confidently? If so, this is the course for you. This course blends content and activities to give you the skills and confidence to make the documents you write stand out from the crowd and achieve your goals.

You will benefit from this course if you:

  1. Find it difficult to communicate with your audience in a clear, concise and confident manner
  2. Feel you need a refresher in spelling, grammar and punctuation
  3. Hate writing business documents and put them off until the last minute
  4. Don’t plan or proofread your documents

What will you learn from this course?

The learning objectives are as follows:

  1. Importance of Good Writing- To outline the impact that a well written piece of content can have and the impact of a poorly written piece
  2. Fail to Plan, Plan to Fail – To help you understand the importance of planning and how to plan for successful writing impact
  3. Writing in Action – Understanding and practical application of writing your message so that you get commitment instead of compliance and to outline how to facilitate your audience to take action through your writing
  4. Hit the Structure and Tone Gym – To give you the skills to structure your writing and adapt your tone to suit the purpose of the document
  5. Grammar Gremlin – To explain the basics of grammar and punctuation, and to avoid some of the most common mistakes in writing
  6. Proofread for Perfection – To demonstrate the importance of making time to proofread Business Writing to check for tone, spelling, purpose and clarity

 

What will I get from this course?

After this course you will be able to:

  1. Develop a clear and logical style and structure
  2. Deliver Professional and Polished Documents
  3. Avoid Grammar and punctuation errors
  4. Plan your documents in order to communicate your point in a clear and concise way
  5. Conduct an audience analysis and tailor your writing to meet their needs
Communication for Results | 1 Day

“The single biggest problem with communication is the illusion that it has taken place.”
– George Bernard Shaw

Communication for Results | 1 Day

Overview

Do you feel you lack verbal, written and presentational communication skills? Do you lack the confidence to communicate effectively? Do you feel you are not getting the results you want due to poor communication? If so, this is the course for you. This course blends content and activities to help you ultimately increase productivity due to fewer communication errors and misunderstandings.

You will benefit from this course if you:

  1. Would like to sharpen your communication skills
  2. Lack confidence to communicate with honesty and compassion
  3. Want to increase the quality of communication with clients, peers and management
  4. Find it difficult to adapt your communication styles to different groups

What will you learn from this course?

The learning objectives are as follows:

  1. Communication Methods and Practices – To identify different methods of communication in the workplace and how to choose the correct method to communicate your message
  2. Principles in Communicating to Senior Colleagues, Peers and Junior Colleagues – To help you manage the expectations of various groups
  3. 55% Body Language 38% Tone of Voice 7% Words Spoken – To understand the importance of how we communicate rather than what we communicate
  4. Principles of good written communication – To give you the skills on how to plan and write for the target audience
  5. Presentation Principles – To understand how to engage and commit your audience through presentation

What will I get from this course?

After this course you will be able to:

  1. Communicate confidently with others in order to get results
  2. Adapt communication styles to the audience and the situation
  3. Understand how important non-verbal communication is
  4. Deliver presentations confidently
  5. Achieve the desired results through verbal, written and presentation communication
Enabling Performance | 1 Day

“When feedback is included as part of regular, ongoing performance discussion throughout the year, the employee, the manager and the organisation are all better off.”
-Shawna McKnight

Enabling Performance | 1 Day

Overview

Do you want to improve your performance management skills and get the best from your peers and team members? If so, this is the course for you. This course blends content and activities that will give you the knowledge and skills needed to carry out and effective performance reviews – both formal and informal.

You will benefit from this course if you:

  1. Wish to coach people for improved performance on a daily basis
  2. Lack confidence and/or structure when conducting performance reviews with your team
  3. Don’t know how to get the most out of the performance conversations
  4. Don’t encourage or meet with your team often enough

What will you learn from this course?

The learning objectives are as follows:

  1. Principles of Performance Communication– To understand the link between employee engagement and regular communication
  2. Performance Conversations- To understand the Performance Management Process in business. Learn key tips in questioning and listening, celebrating good news, encouraging people to talk, giving fair feedback and tips in disagreeing agreeably
  3. Opportunities for Development – To identify the development needs of the company and to understand the importance of motivation and empowerment
  4. Principles of Mentoring and Coaching – To understand the difference between mentoring and coaching, how to structure a coaching conversation and how to encourage others to think and empower them make decisions for themselves
  5. Continuous Improvement – To understand the principles of Continuous improvements in Self, Team and Business and to understand the different problem solving methods

What will I get from this course?

After this course, you will be able to:

  1. Understand the principles of performance communication
  2. Conduct regular performance conversations with your team
  3. Have a clear understanding of both coaching and mentoring and roles
Interview and Hiring Skills | 1 Day

“When feedback is included as part of regular, ongoing performance discussion throughout the year, the employee, the manager and the organisation are all better off.”
-Shawna McKnight

Interviewing and Hiring Skills | 1 Day

Overview

Do you feel like you can never get the right person for your team? Are you ever stuck on what questions to ask? Do you want effective interviewing tools? If so, this is the course for you. This course blends content and activities that will give you the skills to exercise sound judgement in the hiring and interviewing process.

You will benefit from this course if you:

  1. Conduct interviews from time to time and want to advance your skills
  2. Want to make sure to hire the right person for your team
  3. Want to be able to ask the right questions which are linked to required competencies

What will you learn from this course?

The learning objectives are as follows:

  1. Interviewing and Hiring – Understanding the Process– To understand the hiring process, how to create an honest job description, agreeing required competencies and ensuring fairness and consistency in the hiring process
  2. Conducting the Interview- To understand how to build trust with the candidates, how to take notes, how to handle conference and phone interviews and how to overcome nerves.
  3. Q the Questions – To understand the difference between competency based, behavioural and hypothetical questions and to give you the knowledge when to use the types of questions
  4. After the Interview – To gain the skills to score a candidate fairly according to the organisation process and to understand the importance of giving timely feedback to the candidate

What will I get from this course?

After this course, you will be able to:

  1. Understand the importance of having an up to date job description for any role
  2. Know how and when to use competence and behavioural style questions
  3. Identify an employer’s responsibilities under anti-discrimination legislation for the hiring process
  4. Identify examples of hiring policies that promote workplace diversity
  5. List interview techniques that comply with non-discriminatory hiring regulations
  6. Explain record-keeping requirements related to the hiring process

 

Managing Meetings | 1 Day

“If you had to identify in one word, the reason why they human race has not achieved, and never will achieve, its full potential, that word would be ‘meetings’.”
-Dave Barry

Managing Meetings | 1 Day

Overview

Meetings are necessary for collaboration…however, they can also be frustrating unproductive and time consuming. Do you want to know how to lead effective meetings that result in getting things done, better communication, problems solved and a sense of community? If so, this is the course for you. This course blends content and activities to give you the skills to make your meetings worthwhile and productive.

You will benefit from this course if you:

  1. Find it difficult to keep control of a meeting
  2. Don’t follow up on issues discussed in the meeting
  3. Find yourself wandering aimlessly in your mind during meetings

What will you learn from this course?

The learning objectives are as follows:

  1. Before the Meeting– To gain the skills to plan successful meetings with a defined structure, defined agenda, ground rules and objectives and how to set up the meetings to make the most of the delegates time
  2. During the Meeting- To learn how to effectively chair a meeting by keeping control of the meeting, keeping the discussion on track and sticking to the agenda and goals and to learn how to gain agreement on actions, accountabilities and deadlines
  3. After the Meeting – To understand the importance of following up with the delegates after the meetings by gathering feedback from the group, sending out the minutes and making sure the actions discussed are acted upon

What will I get from this course?

After this course, you will have the skills that will enable you to adopt a structured approach to planning, running and controlling meetings as well as maximising meeting outcomes.

Mastering Time and Tasks | 1 Day

“Time is the coin of your life. It is the only coin you can determine how it will be spent. Be careful lest you let other people spend it for you.”
-Carl Sandburg

Mastering Time and Tasks | 1 Day

Overview

Do you feel like you are being controlled by your work rather than you controlling it? Do you want to make better use of your time? Do you feel that you spend your days in a frenzy of activity but achieve very little? If so, this is the course for you. This course is constructed with a blend of activities and content to help make you the Time and Task Master.

You will benefit from this course if you:

  1. Find yourself completing tasks at the last minute, and asking for extensions often
  2. You find it difficult to plan and prioritise
  3. You don’t use goal setting to decide what tasks and activities you should work on
  4. You are stressed about deadlines and commitments which impacts your home life
  5. You cannot say no without feeling guilty or have no pals because you say no all of the time!!

What will you learn from this course?

The learning objectives are as follows:

  1. Principles of Time Management – To become familiar with the best principles of managing time and the skills required to take control of your time
  2. Apply your own oxygen mask first – To become more organised and maintain that organisation during busy and stressful times
  3. Stay in your own lane – To learn how to align your roles with your priorities
  4. Fight off time thieves – To be able to communicate clearly, remove distractions and handle interruptions
  5. Managing other people’s time – To respect other people’s time just like you would like your time to be respected
  6. Be a goal getter – To be able to set daily, weekly, monthly and annual goals that work.

What will I get from this course?

After this course you will have less stress, improved accuracy and higher productivity. If you engage the skills gained from this course you will have a reputation to be reliable and it will enable you to prioritise tasks effectively, organise your work and life, reduce time wasters and meet your deadlines.

Negotiating with Confidence | 1 Day

“In business as in life, you don’t get what you deserve you get what you negotiate.”
Chester L. Karrass

Negotiating with Confidence | 1 Day

Overview

Do you feel your negotiation technique could be better? Are you getting poor outcomes from your negotiations? If so, this is the course for you. This course blends content and activities to provide you with the ability to achieve win/win outcomes and help you improve face to face communication and rapport.

You will benefit from this course if you:

  1. Lack confidence or you are too shy to negotiate with clients, peers and management
  2. Find it difficult to reach an agreement without being aggressive
  3. Lack communication skills to influence and negotiate with colleagues
  4. Don’t know how to negotiate

What will you learn from this course?

The learning objectives are as follows:

  1. Negotiation Process – To understand the key stages in the negotiation process
  2. Have you got what it takes to negotiate? – To understand the skills required to negotiate effectively
  3. Fail to prepare, Prepare to Fail – To understand the need for preparation before negotiation and how to prepare before you negotiate
  4. Communication is key – To give you the skills to communicate confidently and assertively to achieve the best negotiated outcome
  5. Disagreeing Agreeably – To give you the skills to disagree agreeably using a proven technique
  6. Models of Negotiation – To understand the different models of negotiation and how to adapt these models on a day to day basis

What will I get from this course?

After this course, participants will have the knowledge and skills to negotiate with confidence by preparing and applying different negotiation styles on a day to day basis.

Practical Project Management | 2 Days

“Trying to manage a project without project management is like trying to play a football game without a game plan.”
– K.Tate

Practical Project Management | 2 Days

Overview

Are you on a project team or do you manage a project? Do you find it difficult to deliver a project within budget and on time? If so, this is the course for you. This course blends content and activities to give you the ability to manage projects of any size and complexity and to learn the most effective ways of delivering them on time and within budget.

You will benefit from this course if you:

  1. Would like to learn the language of Project Management
  2. Need to manage any project large or small
  3. Find it difficult to manage multiple projects
  4. Find it difficult to stick to budget and time limitations

What will you learn from this course?

The learning objectives are as follows:

  1. Project Pre-planning and Feasibility Analysis – To learn how to ensure that the project has been properly considered and to understand the key project management terms, concepts and roles and responsibilities of the project manager and team members
  2. Project Initiation, Planning, Execution and Closing – To understand the key lifecycle stages of a project and to complete the deliverables at each stage
  3. How to Identify and minimise risks as well as maximise opportunities during a project – To learn how identify and minimise risks as well as maximise opportunities during the project
  4. How to Carry our Critical Tasks – To learn how carry out critical tasks during the project such as stakeholder analysis, work breakdown structure, project coordination and structural nuances
  5. How to apply People Skills when managing Project Execution– To gain the people skills needed during project execution. These skills include team building, performance management, communication and managing conflict
  6. How to Balance the Triple Constraint of Time, Quality and Costs when carrying out Project Tasks – To learn how to manage these three constraints in a practical and progressive way

What will I get from this course?

After this course, participants will understand the most important project management concepts and you will have the skills and techniques to deliver a project of any size, any complexity on time and within budget.

Presentation and Public Speaking Skills | 1 Day

“Because simply knowing your subject is as far away from being an effective presenter as knowing the words of a song is singing.”
– Anon

Presentation and Public Speaking Skills | 1 Day

Overview

Can your public speaking skills be improved? Do you perish the thought of getting up in front of a room full of people to make a presentation? Do you want to develop your confidence when speaking in front of others at a meeting? If so, this is the course for you. This course includes content and activities that will give you the confidence to speak in groups and help you to advance in your career and create new opportunities.

You will benefit from this course if you:

  1. Fear getting up in front of people to speak – whether at a meeting, client presentation etc.
  2. Allow nerves get the better of you
  3. Want the skills to be able to present confidently

What will you learn from this course?

The learning objectives are as follows:

  1. Presentation/Public Speaking: What’s the big deal? – To understand what’s the big deal and exploration of the root cause of personal fear of public speaking and presenting.
  2. ABCD method of Presenting in Public – To understand the ABCD method of public speaking which is Appearance, Body Language, Content and Delivery
  3. Preparing your Content: 4 P’s – To learn how to employ the 4P’s Model when you are preparing your content : Position, Problem, Possibilities and Proposal
  4. Overcoming nerves and Building Self Confidence – To gain the skills to always prepare for the worst case scenario
  5. Handling Questions and Engaging your Audience – To understand the different types of questions and how to answer them clearly and succinctly
  6. Managing Different types of people in a Group – To understand the different types of people and how to maintain control and poise at all times

What will I get from this course?

After this course, you will be able to:

  1. Confidently speak in public no matter how big or small the group
  2. Have Structure to your Content by using the 4P’s Model
  3. Handle any questions that may be asked with confidence
Working with Remote Teams | 1 Day

“The foundations of great teams are trust and the valuing of diversity.”
– Nick Fewings

Working with Remote Teams | 1 Day

Overview

Do you manage a remote team? Do you find it difficult to manage a remote team due to time, language and distance constraints? Is there poor team spirit in your team due to poor remote management? If so, this is the course for you. This course blends content and activities that will give you positive ways to address issues of remoteness and equip you with practices and tools to increase morale and lead your team to success.

You will benefit from this course if you:

  1. Don’t feel you are getting the expected results from the team
  2. Find it difficult to communicate with your team using technology
  3. Find it difficult to overcome the barriers such as time, language and distance

What will you learn from this course?

The learning objectives are as follows:

  1. Principles of Remote Management – To understand the principles of management in the context of leading remotely
  2. Problems with Remote Management – To understand the key reasons for failure in remote working
  3. Three Pillars of Successful Remote Team Management – To understand the three pillars of successful remote teams which are Give freedom, Build Trust and Improve the Organisations
  4. Breaking down the Barriers of Communication – To learn how to overcome the barriers of communication in remote teams
  5. We have Remote Team Spirit – To learn how to develop and maintain remote team spirit through encouragement, empowerment and what you must do to help your teams achieve success
  6. Let’s Delegate – To understand the importance of delegation and how delegation needs to change to be successful within your remote team

What will I get from this course?

After this course, you will be able to:

  1. Employ the principles of Remote Management confidently
  2. Integrate the Three Pillars of Successful Remote Management into your team
  3. Knock down the barriers of Remote Team Management through delegation, encouragement and effective communication

 

BLOG

Click here to read our latest blog post

NEWS

Click here to read our latest news

Contact Us

Waterford | Dublin | Cork | Sligo

Phone: (00353) 058 75 000

Email: info@moneredevelopmentservices.com

Get Social

Facebook

Twitter